Security & Privacy Policy
Prompt Group take on-line security very seriously and use the best encryption algorithms avalible.
How is your information protected?
We use a 3rd Party Payment Service Provider called PROTX to handle your payment information, PROTX uses a Secure Socket Layer(SSL) certificate (also known as a digital certificate) provided by VeriSign, to assure you of our identity.
If you want to check our certificate/security you can do so using one of the following methods:
From your browser when you are within the prompt payment screen.
Microsoft Internet Explorer 4 or later
Click on the gold padlock at the bottom right of your browser to bring up the details of this site's Digital ID.
Mozilla Firefox
Click on the yellow padlock at the bottom left of your browser to bring up the security information.
Opera
Click on the padlock within the address bar of your browser to bring up the security information.
Apple Safari
Click on the padlock within the address bar of your browser to bring up the security information.
The following method with work regardless of the operating system the web browser is running under.
Please Note
The security measures described above ensure that all reasonable steps are taken to protect your personal information. However, the nature of the Internet means that an absolute guarantee of security cannot be offered, and you should be aware that there may be a small security risk in exceptional circumstances when disclosing information online.
Privacy
Prompt Group comply with the Data Protection Act 1998 and have published this guide to help you understand how and why we collect information from you, to whom such information is disclosed and what your rights are. You can access our Website home page and browse our site without disclosing your personal data.
If you make place an order you will be asked to provide certain information about yourself.
What information do we collect and how do we obtain it?
If you make a purchase with us you will be asked to provide certain information such as your name, address, details of your credit/debit card, telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions.
How do we use your information?
We use the information that we collect about you to:
- Process your orders
- Manage your account.
- Administer this website.
- Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
- Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest.
Who do Prompt Group disclose the information it collects to?
We use information about you for purposes other than the provision of a website shopping facility. As a result we may disclose your information to:
- Credit Reference Agencies
- Legal and debt recovery representatives for debt collection and debtor tracing purposes.
- Reputable companies to fulfil your order or process your data on our behalf.
Prompt Group will not share your information with companies outside of order purposes. Please be aware that if we are requested, by the police or any other regulatory or Government authority investigating suspected illegal activities, to provide your information and/or use your information, we are required to do so.
Keeping in touch
If you subscribe to our mailing list then an email will be sent to your e-mail address detailing the latest site news and offers. You can elect to unsubscribe to this service at anytime by sending an e-mail from the elected account to unsubscribe@promptgroup.com. Please note: You may still recieve e-mails while the request is being processed.
What about cookies?
Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie, that is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous that were generated on previous visits to our site. If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you will not be able to use our online store. Please refer to your internet browser help file to see how to enable cookies on your p.c. In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to this site. This may involve the use of a cookie that will not expire at the end of your browsing session.
Your rights under the Data Protection Act 1998
You have a right to access the personal data that we hold on you. If you would like to see a copy please send a £10 fee and a written request to xxx if you belive you the information we have is incorrect please contact us at xxx@promptgroup.co.uk
Contact Us
If you have any questions relating to this policy or the use by the prompt group contact us via dataprotection@promptgroup.co.uk, quoting Security and Privacy Enquiry.
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